A. Web Designing Terms and Conditions

1. STANDARD TERMS AND CONDITIONS

These are the standard terms and conditions for Website Design and Development and apply to all contracts and all work undertaken by Rockford Solutions Pvt. Ltd. ® for its clients. By using this website and placing an order with us, you are bound with these terms and conditions.

2. OUR FEES AND DEPOSITS

Our Web Designing Plans can be paid directly online/ By Bank Transfer, By Demand Draft or by cheque deposit. Fee for web designing is non-refundable. For customized Web Development/Software Development / Web Application Development/ Managed Services/ Partnership Programs and Cyber presence plans 100% deposit of the total fee has to be paid as per our proposal agreement. We reserve the right not to commence any work until the deposit has been paid in full.
The 30% deposit is only refundable(No Refund for Web Hosting / Domain Name registration or any product of our web store www.rockfordsolutions.com) if we have not fulfilled our obligations to deliver the work required under the agreement. The deposit is not refundable if the development work has been started and you terminate the contract through no fault of ours.

3. SUPPLY OF MATERIALS

You must supply all materials and information required by us to complete the work in accordance with any agreed specification. Such materials may include, but are not limited to, photographs, written copy, logos and other printed material or information requested. Where there is any delay in supplying these materials to us which leads to a delay in the completion of work, we have the right to extend any previously agreed deadlines by a reasonable amount.
Where you fail to supply materials, and that prevents the progress of the work, we have the right to invoice you for any part or parts of the work already completed.

4. VARIATIONS

We are pleased to offer you the opportunity to make revisions to the design. However, we have the right to limit the number of design proposals to a reasonable amount and may charge for additional designs if you make a change to the original design specification. Please check your designing plan that you have opt for, free design revisions will be mentioned in there.
Our website development phase is flexible and allows certain variations to the original specification. However any major deviation from the specification will be charged at the rate of Minimum INR 4000/- to INR 500000/- depends on the changes/enhancements.

5. PROJECT DELAYS AND CLIENT LIABILITY

Any time frames or estimates that we give are contingent upon your full co-operation and complete and final content in photography for the work pages. During development there is a certain amount of feedback required in order to progress to subsequent phases. It is required that a single point of contact be appointed from your side and be made available on a daily basis in order to expedite the feedback process.
We also need Website Text content from your side. This will give your website an Original and professional look. In certain cases we may hire third party for content creation or we may offer in-house content creation. These are separate services from designing and will cost extra. Kindly get in touch with customer service to get the latest quote for "Website Content Creation".

6. APPROVAL OF WORK

On completion of the work you will be notified and have the opportunity to review it. You must notify us in writing of any unsatisfactory points within 7 days of such notification. Any of the work which has not been reported in writing to us as unsatisfactory within the 7-day review period will be deemed to have been approved. Once approved, or deemed approved, work cannot subsequently be rejected and the contract will be deemed to have been completed. No money back/ cancellation guarantee will be applicable once 7 days period is over from development and review.

7. REJECTED WORK

If you reject any of our work within the 7-day review period, or not approve subsequent work performed by us to remedy any points recorded as being unsatisfactory, and we, acting reasonably, consider that you have been unreasonable in any rejection of the work, we can elect to treat this contract as at an end and take measures to recover payment for the completed work.
In case you want us to revise design, you need to write our customer service and reject the work with proper reason and comment. In your email, you need to give us details about rework, please mention URL too, while rejecting any work. A bounded by design limits, if certain thing I not possible we will notify you. If there is additional cost due to new request for rework, you as customer needs to pay the difference amount.

8. PAYMENT

A customer has to pay 100% payment at the time of placing an order for the website. Business Website Designing Plan is a customized Plan, hence once we agreed on customize quote, we will issue an invoice, it should be paid within 10 Days. Payment Invoice will include Web Designing Charges (Including all third Party services too) and applicable tax.
9. Cancellation of Work
1. Should the client wish to cancel his acceptance of the quote then Rockford Solutions Pvt. Ltd. will invoice the client for any work completed to date. The minimum cancellation fee will be fifty percent (60%) of the signed quote.
2. The client must advise Rockford Solutions Pvt. Ltd. by telephone and in writing of the request not to proceed with work.
3. Specified cancellation refund will only be issued within the 5 working day of the contract initiation.
4. No Refund shall be given for complete work or after 5 working day from the contract initiation.
10. WARRANTY BY YOU AS TO OWNERSHIP OF INTELLECTUAL PROPERTY RIGHTS
You must obtain all necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names and trademarks, or any other material that you supply to us to include in your website or web applications.
You must indemnify us and hold us harmless from any claims or legal actions related to the content of your website.
For Managed service/Cyber presence services, we will acquire license for images/videos as per the contract. You will be liable to maintain these license when our contract is terminated. You will be fully liable for any of the material supplied by you.

11. LICENSING

Once you have paid us in full for our work we grant to you a license to use the website and its related software , you are assigned the rights to use, as applicable, the products and services, including, the web site which includes the text, graphics, animation, audio components and digital components contained within the finished web site, in accordance with these terms and conditions, the Project Agreement and any applicable agreement, terms or license but no rights of ownership are conveyed unless specifically stated in the Project Contract.
No such rights as described in above will pass until all amounts due to us from you are paid. This means that we will have a lien over any service, products, data or information. If you have not paid the invoice in full within 10 days from the date of the invoice you agree that you will forfeit your rights.
The rights to photographs, graphics and any third party items such as source code, always remain the property of their respective owners.
Unless you have our specific written agreement in the Project Contract, all products, including Content Management Systems, interfaces, navigational devices, menus, menu structures or arrangements, icons, help, all operational instructions, scripts, cgi applications, software, programming/source code, and all other components of any source or object computer code that comprises the Website, all literal and non-literal expressions of ideas that operate, cause, create, direct, manipulate, access, or otherwise affect the Content and design elements used or developed and all software, and our products and results of our services remain our property and we retain full ownership rights and all intellectual property rights. You specifically agree not do anything that may in any way infringe upon or undermine our rights, title, or interest in the Website or our products and services. This includes, but is not limited to, any sale, transfer or gift of the whole or of any part of any item, data or anything whatsoever that we own. You fully understand that we may reproduce, reuse, develop and use in any other way we choose, anything within our ownership
Open Source Code remain open as per their previous license, but our design will remain intellectual property of Rockford Solutions Pvt. Lt. unless you get a license issued from us. If you agree to showcase your website, Rockford Solutions Pvt. Ltd., will showcase your website in our client area too.

12. SEARCH ENGINES

We do not guarantee any specific position in search engine results for your website. We perform basic search engine optimization according to current best practice.
Our Search engine submission tool also not give any warranties of position too.

13. CONSEQUENTIAL LOSS

We shall not be liable for any loss or damage which you may suffer which is in any way attributable to any delay in performance or completion of our contract, however that delay arises.

14. DISCLAIMER

To the full extent permitted by law, all terms, conditions, warranties, undertakings, inducements or representations whether express, implied, statutory or otherwise (other than the express provisions of these terms and conditions) relating in any way to the services we provide to you are excluded. Without limiting the above, to the extent permitted by law, any liability of Rockford Solutions Pvt. Ltd. ® under any term, condition, warranty or representation that by law cannot be excluded is, where permitted by law, limited at our option to the replacement, re-repair or re-supply of the services or the payment of the cost of the services that we were contracted to perform.

15. SUBCONTRACTING

We reserve the right to subcontract any services that we have agreed to perform for you as we see fit.

16. NON-DISCLOSURE

We (and any subcontractors we engage) agree that we will not at any time disclose any of your confidential information to any third party.

17. ADDITIONAL EXPENSES

You agree to reimburse us for any requested expenses which do not form part of our proposal including but not limited to the purchase of templates, third party software, stock photographs, fonts, and domain name registration, web hosting or comparable expenses.

18. BACKUPS

You are responsible for maintaining your own backups with respect to your website and we will not be liable for restoring any client data or client websites except to the extent that such data loss arises out of a negligent act or omission by us.

19. OWNERSHIP OF DOMAIN NAMES AND WEB HOSTING

We will supply to your account credentials for your website; you have to provide us your credential for web hosting, whenever required. We provide fast hosting server and quick website designing services for self-owned hosting services. Kindly Buy our hosting services and avoid delay in website Designing.

20. GOVERNING LAW

The agreement constituted by these terms and conditions and any proposal will be construed according to and is governed by the laws of India. You and Rockford Solutions Pvt. Ltd. ® submit to the non-exclusive jurisdiction of the courts in and of India in relation to any dispute arising under these terms and conditions or in relation to any services we perform for you.

21. CROSS BROWSER COMPATIBILITY

By using current versions of well supported content management systems such as "Joomla, WordPress", we Endeavour to ensure that the web sites we create are compatible with all current modern web browsers such as the most recent versions of Internet Explorer, Firefox, Google Chrome and Safari. Third party extensions, where used, may not have the same level of support for all browsers. Where appropriate we will substitute alternative extensions or implement other solutions, on a best effort basis, where any incompatibilities are found.

22. E-COMMERCE

You are responsible for complying with all relevant laws relating to e-commerce, and to the full extent permitted by law will hold harmless, protect, and defend and indemnify Rockford Solutions Pvt. Ltd. ® and its subcontractors from any claim, penalty, tax, tariff loss or damage arising from your or your clients' use of Internet electronic commerce.

23. WEB SITE CONTENT

1. Clients are required to ensure that the content of their web site meets Standards of Various Copyrights and Legal Terms. The client shall further indemnify Rockford Solutions Pvt. Ltd. in respect of any claims, costs and expenses that may arise from any material included in their site by Rockford Solutions Pvt. Ltd. at the client's request.
2. Rockford Solutions Pvt. Ltd. reserves the right not to include any material supplied by the client if Rockford Solutions Pvt. Ltd. deems it inappropriate or offensive.

24. ERRORS AND LIABILITIES

1. Rockford Solutions Pvt. Ltd. will use all due care to ensure sites worked on by Rockford Solutions Pvt. Ltd. are free of errors.
2. Rockford Solutions Pvt. Ltd. will correct any errors made by staff of Rockford Solutions Pvt. Ltd. in the course of working on a client's site.
3. Rockford Solutions Pvt. Ltd. does not accept any responsibility for losses or damage arising from errors within any site or if a site is not placed "live" on the Internet.

25. Complaints Procedure

a. Informal procedure

Anyone who experiences a problem with their web service provided by Rockford Solutions Pvt. Ltd. should raise the matter directly using our online contact form to do so, giving sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint. Rockford Solutions Pvt. Ltd. will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.

b. Formal complaints procedure

The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.
A formal complaint should be made in writing to Rockford Solutions Pvt. Ltd. Via email (This email address is being protected from spambots. You need JavaScript enabled to view it./ This email address is being protected from spambots. You need JavaScript enabled to view it. ) , who will acknowledge receipt and ensure that the matter is looked into as soon as possible. You can also walk to nearest Rockford Solutions Pvt. Ltd., Franchise or office if possible.
An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.

26. WEBSITE MAINTENANCE & MODIFICATIONS

1. Rockford Solutions Pvt. Ltd. will perform regular web site maintenance, if requested, for a yearly or half yearly fee. (Please check current prices with Rockford Solutions Pvt. Ltd..) Maintenance will consist of no more than 2 hours per month for the term of the maintenance contract. Hours are not transferable between months and maintenance only includes working on existing material within the site.
2. Any additions to the site e.g. text, pages, photos, graphics, tables, etc., will be charged at an hourly rate with a minimum of one (1) hour. (Please check current prices with Rockford Solutions Pvt. Ltd.)
3. Clients requiring maintenance to their site can choose to pay Minor modifications fee if they do not wish to take up one of the half yearly or yearly options (refer to point 4.).
4. Minor modifications to your web site/guest book will be charged at INR 2100.00 per A4 page. If the web page is substantially modified the fee will be INR 6300 per A4 page. Additional pages INR 7000 per A4 page.
5. Prices are subject to change, kindly see our Update price from website, or contact our customer service. We will encourage you to buy Six month or annual Maintenance plans to get rid of price hike.

27. ALTERATIONS

1. Rockford Solutions Pvt. Ltd. will not accept any responsibility for any alterations performed by either the client or a third party which causes errors in the site. Such alterations include, but are not limited to, additions, modifications or deletions.
2. If Rockford Solutions Pvt. Ltd. is required to correct any errors resulting from such alterations, the client will be charged the current hourly rate.

28. DELIVERY TIME LINE

1. A period of 20 working days (Economy Pack) and 30 working days (Premium Package), excluding Saturday, Sunday and Public Holidays, shall be allowed for the construction / completion of the website. This period shall only commence from the day all finalized materials are submitted.
2. 1 time (Economy Package) and 2 times (Premium Package) minor amendments shall be allowed for the website content only. Examples of minor amendments include grammatical correction, editing of sentences, change of the background colour, etc. Layout changes will be subject to additional charges.
3. Client to confirm any amendments / changes required for the website within 3 working days upon viewing the first draft otherwise amendment provision shall be forfeited.
4. Delivery time lines may be adjusted depending on the complexity of the web design and the types of amendment requested, and are subject to the submission of materials by the client within the designated time frame agreed upon.
5. Rockford Solutions Pvt. Ltd. shall not be held responsible for delays if client does not submit the materials / amendments on time.
6. Rockford Solutions Pvt. Ltd. will not be liable to Client for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

By commissioning the website design to Rockford Solutions Pvt. Ltd., it is deemed that Client accepts the above mentioned terms and conditions. Rockford Solutions Pvt. Ltd. reserves the right to change the above Terms and Conditions and all other parts of the above information without prior notice.